Questions, questions

How discreet is the location?

The facility is situated behind a busy high street. The location is very private and ideally suited for a play space but please be conscious of your behavior/appearance when entering/leaving the facility so that the premises can remain discreet in the neighborhood.

Can I use the facility for filming and photoshoots?

Yes. Although we do usually add a surcharge. Please contact us to discuss your requirements.

Have more questions?

Can I smoke inside?

We request that all users mostly smoke outside.  We tolerate minimal smoking during play but we're trying to balance your freedom to smoke during play against the lingering smell of smoke. This can be unpleasant for other visitors and we may prohibit this in future.

Can I cancel my booking?

You may reschedule your booking up to 48 before it starts. You may also cancel your booking up to 5 days before, after which, the deposit is not transferable or refundable.

Where is Facility-X?

The nearest underground station is Edgware Road Station (5 mins walk) or Marylebone Station (15 mins walk). Full address details will be provided after booking.

How much noise can I make?

The Facility is situated in a mostly residential area, that being said, our soundproofing is rather good so most of the loudest screams should be fine in the main room. Just be sure to keep internal doors closed. 

Why do you charge a deposit?

A deposit is added to the cost of your booking and is included with payment. We charge this to protect against damage and loss, and also last minute cancellations (less than 48 hours). Please allow 48 hours for your deposit to be refunded after your visit is over.

Can I pay with cash?

We currently only accept payment via credit/debit card. If you have other specific payment requirements, please get in touch before booking and we will try to assist.

What is your availability?

You can see booking availability on our self-serve booking page. Just select a booking period and view the booking calendar. Times that are unavailable will not be visible on the calendar.

Can I reschedule my booking?

You can reschedule your booking up to 48 hours before it starts. This can be done automatically by logging in to your online account and requesting a change of appointment.